What we do / Live dashboardIncluded
Every claim, live
Your dashboard shows every claim in real time: where it is, what happened, what is next, what is owed and how old it is. No back-and-forth and no chasing a biller for status. Plus a monthly summary.
What you see
For your practice, and for each patient
The same questions answered two ways: across the whole practice, and for any one patient.
See the live dashboardFor your practice
- What was billed and what was paid, by month and by payer.
- What is still owed, and how old it is.
- The details of every claim, by stage.
- Every write-off, and why.
- How much we recovered on denied and underpaid claims.
- What we need from you.
For each patient
- Every visit billed, and every payment posted against it.
- What insurance and the patient still owe, and since when.
- Each claim's codes, checks, payer responses and next step.
- Any write-off on the account, with its reason.
- How much we recovered on this patient's denied and underpaid claims.
- Visits used against visits approved, and plan-of-care dates.
- Anything we need from you for this patient.
Claims
| Stage | Claims | Open | Owner |
|---|---|---|---|
| Checking | 22 | $2,439.88 | Software, checked by a billing specialist |
| Needs you | 10 | $849.03 | You |
| With payer | 295 | $28,719.34 | Software; a billing specialist follows up if the payer is late |
| Being recovered | 68 | $3,932.09 | Billing specialist |
| Secondary plan | 29 | $539.73 | Software |
| Patient balance | 195 | $6,523.04 | Software statements, calls by a billing specialist |
| Total open | 619 | $43,003.11 |
Paid in full in the last 7 days: 103 claims.
Three cards from the board
Owner and next step on every cardWho does what
Who does what
Mohenara
- Keeps your dashboard current as every claim moves, and totals the month's numbers.
- Writes your monthly summary: what changed, what is open and what we need from you.
- Answers your questions about any number.
Your practice
- Sees every claim, any time.
- Clears what we need and makes the decisions the summary lists.
The numbers
The numbers in your dashboard
What each number means, in one line. The same numbers close every monthly summary. Collections are shown against your charges and against what payers allowed.
How each number is defined| Number | What it means |
|---|---|
| Collected | Money posted in the month, shown against your charges and against what payers allowed for the same visits. |
| Net collection rate | Money collected on a month's visits, minus refunds, divided by what was expected on those visits (what payers allowed), for visits three months back. |
| Clean claim rate | Claims accepted on first submission, with no clearinghouse or insurance company rejection, divided by claims first sent in the month. Corrected claims are not counted as first submissions. |
| Denial rate | Claims denied on the insurance company's first decision, divided by claims decided in the month, by insurance company and by reason. Denials that only move the balance to the patient are not counted. |
| Accounts receivable (A/R) by age | Money still owed, by insurance company and by patient, grouped 0 to 30, 31 to 60, 61 to 90, 91 to 120 and over 120 days from the visit. |
| A/R over 90 days | Open balances on visits more than 90 days past the date of service, divided by net open A/R, at month end. |
| Days in A/R | Open A/R at month end divided by the average daily expected value of visits in the last 90 days. |
| Days from visit to claim | The median number of days from the visit to the day its claim is first sent. |
| Write-offs | Every write-off with its reason and who approved it. |
| Patient balances | What patients owe after insurance has decided, by age. |
- Every open item has an owner and a date.
Questions
Questions about your dashboard and monthly summary
What was billed, what was paid and adjusted, what is still owed by insurance company and by age, denials by reason, every write-off with its reason and who approved it, and what we need from you. The same numbers are live in your dashboard all month.
Every open item has an owner and a date.
Yes. Nothing is written off without a reason. Every write-off shows in your dashboard with its reason and who approved it.